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Special Requirements and Special Customers:
LINK Delivers
LINK offers a range of specialized Web conferencing solutions for vertical industries and specialized business functions.
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Legal Industry:
LINK offers specialized Web and audio conferencing solutions for legal professionals, designed to meet the legal industry’s unique requirements for conference security, reporting, and billing.
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Specialized Conferencing Solutions for the Legal Industry
Specialized capabilities include:
Reporting/Billing: LINK provides timely, accurate billing and reports that include call client matter codes and other reference information you may require.
Simplify tracking and billing with flexible, real-time reference information: Sometimes a single conference covers multiple matters that need separate tracking and billing. Using your single set of reservationless conference entry codes, you can change your client matter or other reference code as many times as you need while a conference is in progress. Your reporting and billing will reflect the multiple codes, just the way you need them.
Air-tight Conference Security: You can be confident that your calls are secure. LINK provides roll call, conference lock and screening to ensure only invited participants are in the conference.
Operator Assistance: Need to call out to participants in a specific order – say, to bring the judge on last? Want formal announcements each time someone joins a call? LINK can meet your specific communication or protocol requirements – just let us know what you need and we’ll handle it.
Recording and Transcription: LINK can record any of your conferences, archive them and make them available to you via on-demand playback. Access the recordings on your own, branded Web site hosted by LINK, or on CD-ROMs – we’ll put them where you need them. LINK can also transcribe your conferences and provide a copy in any format you desire.
The Power of Choice: With LINK, your conferences can be arranged, conducted, and documented precisely how you require them. Simply tell your LINK customer service professional what you need, and we can accommodate it.
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Investor Relations:
For quarterly analyst calls and other key events, LINK knows how to help you meet everyone’s compliance and communication needs at the same time.
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A better connection with analysts
With a quarterly analyst call, there are no options: it simply has to be right. LINK knows how to help you leave that all-important favorable impression and meet everyone’s compliance and communication needs at the same time.
Investor Relations departments have relied on LINK for this very reason, for years – and you can leverage that experience when planning your next conference. A LINK Event Specialist will set up the call the way you want – with special attention to compliance issues – then continue to provide you with an experience that goes “Above and Beyond the Call“.
In-conference options include:
- Introductions
- Participant log-in screening surveys that let your operator provide instant views of the participants, so you’ll know how best to sequence Q&A
- Executive participant preparation and coaching
- Real-time screening of questions from participants, and routing of questions to the appropriate person
- Expert discussion facilitation to ensure that key points are clearly communicated
After the conference:
LINK can transcribe and record your Investor Relations call, then make the archive is then available to you immediately. We can also collect listener / viewer information and report it to you in your desired format.
With LINK, you don’t have to worry about conference logistics or management – you’re free to focus on preparing and delivering the right messaging for your audience.
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Help Desk / Tech Support:
Remotely diagnose problems, transfer files and resolve issues for customers and clients around the world.
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WebLINK Edge Support Center : High-touch Remote Control for tech support and help desk teams
Now, when your customer or colleague needs help, you can deliver with greater speed and ease – and with greater cost-effectiveness. LINK’s WebLINK Edge Support Center, an enhanced version of WebEx’s web conferencing-based support solution, provides robust capabilities for both in-house technical support and help-desk environments.
With Support Center, you can remotely diagnose problems, transfer files and resolve issues for customers and clients around the world. Support Center lets you "see" the issues firsthand – no need to struggle through a verbal description that may or may not be accurate.
What you can do with Support Center:
You see what your user sees. You view your customer’s entire desktop or specific application in real time. Ready to take action? You can also transfer files, and even take remote control when you just need to do it yourself.
Get the big picture instantly. No need to sift through multiple applications for information -- use Support Center’s centralized System Information tool to analyze hardware specs, browser version and installed applications.
The right kind of help for each person who needs it. You can minimize liability and maximize customer comfort, by requiring explicit permission for every action you take on a customer machine. When appropriate, it’s also possible to limit what your help desk or tech support staff can see or do on remote systems.
Make all the right moves. Advanced file transfer options allow you to instantly download applications, patches or updates to resolve technical issues. You can also upload log files from customer computers for later analysis.
Humanize report support. Two way video gives your technical assistance representative a human face! Build rapport and ease frayed nerves during technical assessment and resolution.
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Success Stories
Every LINK customer has unique needs – naturally! Here’s how we answered the call.
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» Stanford University
Discover how LINK’s full service conferencing solution lowered costs and improved call center operator efficiency. Read now. |
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» Campaigners Inc.
discovered that cost effective, interactive online training improves trainee retention rates significantly. Read how. |
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» Four J’s Inc.
Find out how Four J’s Inc. used LINK’s Web training services for live online and recorded training. |
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